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Frequently Asked Questions
Everything you need to know before buying your travel eSIM.
What is an eSIM?
An eSIM is a digital SIM built into your phone. Instead of inserting a plastic SIM card, you install a mobile plan by scanning a QR code. With Oryalo, you choose a data plan for your destination, receive the QR code by email and install it in a few minutes.
Is my phone compatible with eSIM?
Most recent smartphones support eSIM, including iPhone XS and newer and many recent Samsung Galaxy and Google Pixel models. Your phone must also be carrier-unlocked. To check, look for an "Add eSIM" option in your phone's mobile or cellular settings. On many phones, dialing *#06# shows an EID number if eSIM is supported.
When should I install and activate my eSIM?
Install your eSIM before you travel, while you are connected to Wi-Fi. Keep the eSIM line turned off until you arrive, then turn it on and enable data roaming for it. Check your plan details to see when its validity period starts.
Will I keep my WhatsApp and phone number?
Yes. The Oryalo eSIM is used for mobile data, and your usual SIM stays in your phone. WhatsApp and other messaging apps keep working with your usual number over the eSIM data connection. You can keep your main line on for calls and texts, but your home carrier may charge roaming fees for them.
How much does an Oryalo eSIM cost?
Plans start from $0.60. Prices depend on the destination, the amount of data and the validity period. Each plan shows its full price before you pay — prepaid, with no contracts or hidden fees.
Does Oryalo cover my destination?
Oryalo offers plans for 175+ destinations, plus regional plans and global plans for multi-country trips. Search your destination on our Destinations page to see the available plans and prices.
Is Oryalo a good alternative to Airalo?
Oryalo is an affordable alternative to Airalo, with plans for 175+ destinations starting from $0.60. Prices vary by destination and plan, so compare the same data amount and validity before you buy.
How do I receive my eSIM?
After payment, your eSIM QR code is sent by email, typically within minutes. You can also find it in your Oryalo account. Scan it from your phone settings to install the eSIM.
What if my eSIM doesn't work?
Contact us by email or open a ticket from your account, and our team will help you troubleshoot. If your eSIM isn't delivered, or can't be activated because of a technical issue on our side that we can't resolve, you can request a refund within 48 hours of purchase. See our Refund Policy for details.
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