Refund Policy

Refund Policy

Last Updated: [March 2026]

1. Introduction

At STRATOS TECH LLC (“we”, “our”, or “us”), we are committed to providing high-quality eSIM services and ensuring customer satisfaction.

If you have any questions, please contact us at:
📧 contact@oraylo.com

2. Digital Product Nature

Our eSIM products are digital, non-tangible, and non-returnable goods.

Once an eSIM profile has been:

  • Delivered

  • Downloaded

  • Activated

It cannot be returned, exchanged, or reused.

Therefore, all sales are final, except in the limited cases outlined below.

3. Refund Eligibility

You may be eligible for a refund under the following conditions:

3.1 Non-Delivery

  • The eSIM was not delivered to your registered email within the promised time (typically within [X minutes/hours]).

3.2 Technical Issues

  • You are unable to activate or use the eSIM due to a technical issue caused by our system, and

  • Our support team is unable to resolve the issue within a reasonable time.

3.3 Incorrect Information

  • The purchased plan is incompatible with your device, and this incompatibility was not clearly disclosed on our website.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Your device is not compatible, and this was clearly stated before purchase

  • Incorrect installation or misuse of the eSIM

  • User error during setup

  • Partial usage or unused data

  • Change of mind after purchase

  • Incorrect purchase (wrong plan, country, or duration selected)

5. Refund Request Process

To request a refund, you must:

  1. Contact our support team within 48 hours of purchase

  2. Provide:

    • Your order number

    • A detailed explanation of the issue

  3. Cooperate with our technical team for troubleshooting (if required)

Failure to provide required information may result in denial of the request.

6. Refund Processing

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued using the original payment method only

  • Processing times may vary depending on your bank or payment provider

7. Fraud Prevention

We reserve the right to:

  • Refuse refunds in cases of suspected abuse or fraud

  • Request additional information to verify claims

8. Contact Us

If you need assistance or wish to request a refund, please contact:

STRATOS TECH LLC
📧 Email: contact@oraylo.com

9. Disclaimer

This policy is designed to comply with standard digital product regulations. However, local consumer protection laws may apply depending on your jurisdiction.